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PrEP: What if Truvada Is Ineffective?

If you are unable to derive results from Truvada, your provider can request Descovy on an exception-basis only. Providers will need to call 1-833-269-4653 for HIP members and 877-534-3682 for GHI members.

If your request is denied, you may appeal using one of the following methods:

By Phone:
1-877-793-6253

In writing by mail:
EmblemHealth
Grievance and Appeals Unit
PO Box 2844
New York, NY 10116-2844

By fax:
EmblemHealth
Grievance and Appeals Unit
1-212-510-5320

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