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If you are unable to derive results from Truvada, your provider can request Descovy on an exception-basis only. Providers will need to call 1-833-269-4653 for HIP members and 877-534-3682 for GHI members.If your request is denied, you may appeal using one of the following methods:By Phone:1-877-793-6253In writing by mail:EmblemHealthGrievance and Appeals UnitPO Box 2844New York, NY 10116-2844By fax:EmblemHealthGrievance and Appeals Unit1-212-510-5320
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