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As of January 1, 2019, John Hancock will no longer accept payroll or pension deductions for payment of premiums. Hancock sent notice to all plan participants some months ago, and began sending bills by mail in December.
The effective date of the switch over to direct bill is 1/1/19. What may be slightly confusing to members is that the direct bills go out in December for a January due date, but Hancock would have a pension deduction also in December, for the December payment. This may appear as a double bill. Also, the direct bills assume payment of all previous pension deduction.
If anyone has questions regarding their billing, they should contact Customer Service at 800-482-0022.
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