Mercer Consumer automated call service, 800-503-9230. At the prompt, follow the instructions for "Life and Health Insurance." You will be asked for your certificate #. If you do not have it, say, "I don't know it." You will be connected to a representative. Give your name, SS# and say your policy is through PSC-CUNY Welfare Fund.
Customer Service, Claims, 888-895-1095, option 1